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Customer Service
At SEYMOUR MODE LTD, customer service is managed as a structured and professional function to ensure clear communication and reliable support throughout the customer experience. Our objective is to assist customers accurately and responsibly at every stage, from pre-purchase inquiries to post-delivery support.
Scope of Customer Support
Our customer service team provides assistance with the following matters:
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Order placement and order status inquiries
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Payment and billing questions
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Product information and sizing guidance
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Shipping and delivery coordination
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Return and exchange requests
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General website or account-related inquiries
All support is provided in accordance with our published policies to maintain consistency and fairness.
Contacting Customer Service
Customers may contact our customer service team through the official channels listed below. For faster assistance, please include your order number and relevant details when applicable.
Email: payment@seymourmode.cc
Phone: +44 7460 985783
Service Availability
Customer service inquiries are reviewed during standard business hours. While response times may vary depending on inquiry volume and complexity, we aim to respond within a reasonable timeframe.
Please note that response times may be affected during peak seasons or public holidays.
Order & After-Sales Support
Once an order has been placed, our team is available to assist with questions related to order processing, shipment, and delivery. After delivery, customers may contact us for return or exchange requests in accordance with our Return & Exchange Policy.
Requests that fall outside the scope of our stated policies may require additional review.
Communication & Data Protection
SEYMOUR MODE LTD communicates with customers exclusively through official contact details published on our website. We do not provide customer support through personal messaging accounts or unauthorized third-party platforms.
All customer communications are handled confidentially and in line with applicable data protection regulations.
Service Improvement
Customer feedback is reviewed internally and used to improve our service processes, website functionality, and product offerings. While not all feedback results in immediate changes, each inquiry contributes to our ongoing service evaluation.
